We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
Information We Collect
We may collect and process the following personal information about you such as your name, email address, billing address and phone number. Personal information does not include aggregate information, which is data collected in which individual customer identities are removed. We use aggregate information to analyse and improve our website and services, and may share aggregate information with third parties to help us improve, as well as for marketing purposes.
How We Collect Your Information
Personal information about visitors to our website is collected only when knowingly and voluntarily submitted. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
We collect customer information when visitors to our website sign up for an account, subscribe to our mailing list, purchase and access our ‘trails’/web app. Third party websites such as analytics tools, payment gateway and email marketing platform may also collect your information whilst you interact with our website.
Use of Information
The main purpose for which we collect personal information is to deliver the services provided on the website such as processing an order, responding to customer support inquiries, and other internal business operations (ie. marketing). Copies of correspondence sent from the web app or the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
Aggregate information is used for statistical purposes and to improve your experience on the website. Aggregate information may be shared with our business partners, but cannot be used to contact you individually.
We also collect cookies from your device, which enables us to tell when you use the website and also to help customise your website experience.
In addition, when you access or use our website we automatically collect the information about the device including access times, your IP address, operating system, device model and other tracking technologies via our analytics tool such as Google Analytics.
Confidentiality and Security
The security of your personal data is important to us. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once it is received. We do not provide your personal data to any third party without your specific consent, as defined by applicable law.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Credit Card Details
Credit Card details are only stored for the processing of payment via our highly secure payment gateway, Stripe.
Where We Store Your Data
All data you provide to us is stored on our secure servers located in Australia. You hereby consent to any such transfer.
Newsletters and Other Communications
If you subscribe to receive promotional materials from us via email and/or (push notifications) we will use the data you give us to provide the communications you have requested. You may inform us that you wish to cancel email promotional materials by selecting “unsubscribe” at the bottom of such communication, we will remove you from our mailing list. If you no longer wish to receive push notifications, you may turn them off at the device level.
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website; http://www.privacy.gov.au/